The article has been updated successfully.What are The Mountain Terms and Conditions?
The Mountain® Corporation is a wholesale-to-retail company.We sell only to retail stores and other official businesses. A signed resale certificate is required to place an order. All orders are accepted and received in New Hampshire. The
Mountain® has independent sales representatives nationally and in Canada. Visit www.themountain.com to find a sales rep in your area, or to order online. Orders can also be emailed to sales@themountain.com.
Pricing: Wholesale pricing is available in our physical catalog. We do not show our wholesale pricing online except through login to our wholesale site. All Catalog prices are effective as of January 1, 2010. Prices may change without prior notice. All products will be shipped at the price in effect on the date the order is placed. We know it's annoying, but it protects the innocent.
The Mountain Wholesale (The Mountain: Organic, Evolution, Classic. Thomas Kinkade, Back 40, Laughing Bear, Skulbone) signup/login
Mountain Life Wholesale signup/login
LIFE IS CRAP Wholesale signup/login
You can also email or call sales(1-800-545-9684) for pricing
Display Fixture: Loose shirt display $500: Can accommodate 240 Tee Shirts
Great Wall Boxed Tee Display $150.00: Can accommodate 140 adult boxed tees, 168 youth boxed tees.
Grid Wall Display Fixture $40: Can accommodate 140 gift boxed tees.
Terms: Available terms for all accounts are prepay (by check), COD certified, wire, or credit card. Acceptance of company check or net 30 terms requires The Mountain® Corporation approval of your credit application. Please allow 2-3 weeks for credit applications to be processed. Prepaying your order by mailing us a check, or by paying with a
credit card at the time of shipment, entitles you to a 2% discount. We accept Master Card, Visa, Discover, and American Express. *We are now required to get the CID number from all of our credit card customers. The threedigit CID number is located on the back of the customer’s card for MC/Visa and Discover. Amex is on the front and
will be a four-digit number. The credit card company may decline credit cards if we do not provide this number and we will hold the order. We cannot ship Canadian, Name drop, or Box Program orders COD.
Unclaimed COD Charges: Freight charges for unclaimed or refused CODs will be added to the customer’s next order. The customer has five business days after refusing a package to contact The Mountain® Corporation and accept the charges before the order is restocked and a 20% restocking fee may be applied.
Declined Credit Cards: The Mountain® Corporation will notify the customer within 24 hours if their credit card is declined. The customer has five business days to arrange payment and have the order shipped before the order will be restocked, and a 20% restocking fee may apply. Namedrop and Box customers must arrange payment and accept the order or be placed on a prepay-only status for all future orders. They will be responsible for payment in full of the refused order before any future orders will be filled.
Overdue Accounts: We will not ship to customers with overdue accounts.
Minimum Orders: Initial orders must be at least $200.00 without exception. There is no reorder minimum unless you are a name drop or box customer. All Name drop orders must have a minimum of 48 pieces. These 48 pieces may include several different designs, and may include adult and children’s sizes. Box program orders must have a minimum of 24 pieces or will be charged an additional $1 per shirt. The 24 pieces can be a combination of adults and youth shirts.
Return and Exchange Policy: We are committed to providing our customers with the best product possible. In our efforts to do so, we want to sell you shirts that sell best for you. To help better your sales we provide an exchange program that enables you to exchange slow selling designs to be replaced with better selling designs. We will exchange any re-saleable shirts for credit with the following exceptions: Shirts must be in our current catalog, undamaged, and in their original condition. Additionally, the shirts must have been available for sale a minimum of 60 days before being returned. For box program returns all tee shirts must be removed from their gift boxes and returned loose. Box program returns will be credited at the loose shirt price, or $1.50 less than the price paid. The $1.50 is the cost of a service and will not be refunded. We cannot accept returns of namedropped shirts. We will not credit back credit cards or issue refund checks. Any credit given will be put on account for use on future orders. Please be sure to note on
the future order to apply the credit, as this will not automatically be done. Net customers will need to deduct the credit from their future payments. Please contact our customer service department to discuss your return options. No return will be accepted without a return authorization number provided by your customer service representative.
Name drop Program: Name drop is available on adult & children short-sleeve shirts for an additional $.25. All adult tees are namedropped on the left sleeve. All children’s tees are name dropped on the back, and the drop is the same size as the adult sleeve drop (no exceptions to namedrop placement). We can not namedrop tank tops or tank dresses. Color of all name drops or logos are white ink unless otherwise specified in writing or agreed upon at the time the order is placed. We will name drop box program orders for an additional $1.00 per shirt. Be aware that the gift box will not indicate anywhere that the shirt inside is namedropped. All first time name drops will be emailed or faxed for approval. The Mountain® Corporation must receive written approval of the namedrop prior to it being printed on the tee shirts.
Name drop Cancellations and Changes: Any changes or cancellations must be received and acknowledged by The Mountain® Corporation within 24 hours of receipt of the original order. Changes to the order will not be accepted once the namedrop has been printed.
Artwork for Name Drops: Sketches, samples, art, dyes, computer disks, film positives, etc. will remain the property of The Mountain® Corporation and will not be used for any purpose other than the completion of this order without permission from the customer. When submitting artwork, please email to namedrops Please send a standard format .jpeg, .tif, or .eps file. Logos and artwork submitted electronically are preferred, and must be of minimum dimensions 6” x 6” and 300 dpi. All name drop artwork must be black and white. We can not accept color artwork.
Special Programs & Services: All services must be requested on every order at the time the order is placed. Please add $.25 per shirt for poly bagging, size stripping, price or upc tagging, and stickering.
Shipping: Accounts west of the Mississippi River or in Florida are shipped via Federal Express. Accounts east of the Mississippi will be shipped via UPS Ground. All COD orders will be shipped via Federal Express, regardless of destination. This is subject to change without notice. Please let your sales representative or customer service agent know if you require overnight, two day or three day service. All Canadian accounts will be shipped via FedEx International Ground. The Mountain is GST registered and bills Canadian customers for GST, brokerage, and any other applicable charges. This is also subject to change without notice. Shipping Time: The Mountain® Corporation attempts to ship all regular tee shirt orders within 48 hours. During peak seasons, this may not be possible. If you require your merchandise by a certain date, please request it on the order. The Mountain® is not responsible for late orders if a ship date was not specified.
Special Program Order Ship Time: Please allow 2-3 weeks from receipt of signed approval for namedrop orders, and for box program orders. All poly bag, size stripping and UPC tag orders may take 1-2 weeks to complete during busier seasons. If you need the merchandise by a certain date please be sure it is stated on your order.
Unavailable Items & Back orders For Loose Shirt Orders: The Mountain® Corporation strives to ship each order complete. However, during busier seasons there may be unavailable items, which will be marked “N/A” on the pick ticket. The Mountain® Corporation will automatically back order all unavailable items if there are more than 6 pieces unavailable at the time of shipment, unless otherwise requested by the customer on a per order basis. The back order will be shipped within two weeks. Any items still unavailable once the back order has been shipped will be cancelled and will need to be reordered by the customer. We will not automatically back order namedrop orders unless there are 48 pieces or more unavailable at the time of shipment. We will not automatically back order box program orders unless there are 24 pieces or more unavailable at the time of shipment. Customers are responsible for freight on all back orders.
International Account Restrictions: Payment must be arranged prior to shipping for all international orders. International accounts are responsible for all freight, duty & taxes associated with their shipments.
Sizing & Colors: Because the shirts are hand-dyed there may be slight variations in the sizes. Children’s sizing is as follows: Small 2T-4T • Medium 6-8 • Large 10-12 • Xlarge 14-16. Wide Tanks are sized in Junior sizes. The tanks seem small, but are elasticized and do fit larger than they appear. Each Mountain shirt is uniquely hand-dyed therefore slight variations in the color may occur. Shirts are generally available in the colors that appear in our catalog. At times, colors may change without notice. Please ask your representative or customer service agent if a color change has occurred when you place your order.
Internet Sales & Pricing Structure: The Mountain® Corporation understands that the internet has provided retailers with a new avenue for marketing their products, and we encourage retailers to utilize this resource to its full potential. In an effort to avoid having our products devalued and to preserve the standard of quality and perceived value of Mountain®
products, we reserve the right to refuse to accept and/or ship orders to any online retailer that prices our products below an acceptable level. Pricing for The Mountain® products must be set no lower than double wholesale, less 15%. By ordering from The Mountain® Corporation you are agreeing to this policy. Pricing online any lower than this constitutes a breach of this agreement and may result in The Mountain® Corporation refusing to process your orders.
Emails & Privacy Policy: Email allows for faster communication between The Mountain® Corporation and our customers. The Mountain® asks for an email address for all accounts. Supplying an email address is voluntary and not a condition of doing business. Having a valid email on file will allow for automated online shipment notification (with tracking numbers) and periodic bulletins regarding specials and product availability. The Mountain® does not distribute or sell customer information and will only use email addresses for business purposes. We strongly recommend supplying an email address.
Licensing Info: All designs are copyrighted and licensed to The Mountain® Corporation . Our batik products are protected under the United States patent #5400257.
Legal Info: The Mountain® Corporation is incorporated in the State of New Hampshire. All legal matters will be governed by New Hampshire law, and all legal actions will take place in New Hampshire. All personal and subject matter jurisdiction in regards to any legal actions of any matter are to governed by the laws of the State
of New Hampshire, and will take place in the State of New Hampshire.
The Mountain Corporation 59 Optical Avenue • PO Box 686 • Keene, NH 03431
Toll Free Phone: 800-545-9684 • Phone: 603-355-3700 Fax: 603-355-3702
Orders can also be emailed to: sales@themountain.com
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Last Updated
26th of February, 2010
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